In the hospital
We help you understand what's happening, ask the right questions, prepare for discharge and plan a safe return home, so your loved one's wishes are heard.
Care Concierge
One Contact. A Clear Plan. Support for Your Whole Family.
From childcare and postpartum needs to recovery, disability support and aging, St Michaels Care Concierge helps you find resources, coordinate providers and take the next step with confidence.
We help you prepare, connect, coordinate and follow through. Care Concierge covers planning, coordination and advocacy. Hands-on care from our caregivers can be added anytime and is billed separately.
Need urgent care arrangements? See our 24-hour coordination options.
Signature members and clients in an active Transition Concierge window have 24/7 urgent coordination access. Other after-hours coordination is available at standard hourly rates. Hands-on care is billed separately.
Advocacy Wherever You Need It
Hard moments shouldn't be faced alone. We stand beside our clients and their families, in the hospital, in mental health care and in everyday life, with the resources, referrals and structure they need to move forward.
In mental health care
We help families find counselors, programs and support groups, stay connected with providers and make sure their loved one is treated with dignity.
In everyday life
From paperwork and insurance forms to tough family decisions, we help you sort through it, connect you with the right professionals and give you a clear plan.
Resources. Referrals. Structure. Someone in your corner.
Clinical treatment and legal advice come from licensed professionals.
Who It's For
- Families juggling work, kids and a parent's care
- Adult children who live far away from their loved one
- Clients in assisted living, board and care or a nursing facility who need someone watching out for them
- Families who need help managing care before hands-on support is needed
What We Take Off Your Plate
We arrange appointments and rides, research and coordinate services, check in on care, raise concerns early, organize insurance and benefits paperwork, and share updates with authorized family members. We can also introduce elder law, advocacy and funding professionals.
Your Coordinator and Advocate
Your named coordinator is a single point of contact for doctors, caregivers, facilities and family. They can speak up for your loved one in care meetings and give you clear updates: on track, needs attention or urgent. They call within 24 hours of any important change.
When you need hands-on care, we share caregiver rates in writing first. Licensed medical professionals handle diagnosis, prescriptions and treatment.
How It Works
- Free consultation. Tell us what's going on. We'll let you know quickly whether and how we can help. Urgent situations get a same-day response.
- Care needs review. We meet your loved one, talk with family and current providers, and send a clear written summary of their needs within a few days.
- Recommendations. We share vetted options in writing, including costs. You stay in control of every decision.
- Coordination and advocacy. We schedule, coordinate providers and caregivers, attend care meetings, and speak up for your loved one.
- Ongoing oversight and updates. We check how things are going, share regular updates and call within 24 hours of any important change. If the plan isn't working, we change it.
What We Can Help With
Your own care coordinator
One named coordinator who knows your family's story and stays with you.
Future care planning
Prepare before a crisis, so your family is ready when needs change.
Pregnancy and postpartum
Find doulas, lactation consultants, postpartum mental health resources, newborn-care providers, meals and household help.
Childcare and backup care
Find daycare, nannies, babysitters, after-school programs and backup providers for school breaks.
Aging and eldercare
Coordinate in-home caregivers, respite, community services, care communities, home safety updates, meals and transportation.
Disability and special needs
Find accessible resources, appointments, aides, therapists, schools and practical support.
Dementia, cancer and other health conditions
Prepare questions about a diagnosis, find specialists and coordinate treatment appointments with licensed providers.
Post-surgery recovery
Arrange transportation, follow-up appointments, help at home and caregivers.
Hospital-to-home transitions
Help organize discharge planning, paperwork, equipment, pharmacy pickup and caregivers.
Mental and emotional wellbeing
Find counselors, support groups and programs, and coordinate with providers with your consent.
Caregiving from a distance
Keep one care plan, provider contacts and agreed family updates.
Finding providers
Find vetted local options for specialists, therapists, aides and programs.
Insurance, benefits and billing
Help with LTC claims, Medicare, Medi-Cal, Social Security and VA benefits. Track approvals, review bills and appeals, and communicate with insurers and providers.
Medical records and equipment
Transfer records with permission and help with equipment approvals.
Financial help programs
Find grants, prescription and copay assistance, and help with aid applications and appeals.
Veterans support
Help with VA benefits, Aid & Attendance applications and tracking approvals.
Legal paperwork
Organize powers of attorney, advance directives and wills, and connect families with elder law attorneys.
Housing and moves
Help with senior living searches and tours, short-term housing and relocation.
End of life and loss
Support difficult conversations, help organize advance directives with an attorney, vet hospice, palliative and respite care, and help find grief support.
Caregiver support and education
Find support groups, respite options, guides and workshops for first-time caregivers.
Shared care updates
Authorized family members can find the latest plan and notes in one place through the digital care binder.
We prepare questions, organize authorized records, track referrals, take notes and research providers. Every written plan sets out the next steps and who is responsible. Updates go to people you authorize.
Care Concierge Packages
The right level of support, designed around your family.
Care Connect
$400/month
Light-touch, fully remote coordination
- Initial family assessment and care-needs inventory
- Personalized written care plan
- Monthly family check-in
- Appointment and calendar organization
- Referrals to services and resources
- Medication list organization for reference
- Digital care summary
- Fully remote support
Best for: Families who need organization and oversight with light coordination
Transportation, hands-on care, equipment and outside services are quoted separately.
Care Concierge
$599/month
Comprehensive coordination
- Everything in Care Connect
- Check-ins every two weeks
- Appointment and transportation coordination
- Communication with authorized providers and caregivers
- Home care and caregiver schedule coordination
- Weekly care-status summary
- Priority communication
- One optional 60-minute in-person visit per month for an assessment or another need
Best for: Families managing multiple appointments, caregivers or changing needs
Transportation, hands-on care, equipment and outside services are quoted separately.
Signature
$899/month
High-touch family oversight
- Everything in Care Concierge
- 24/7 urgent coordination access
- Weekly family updates and reports
- Community resource navigation and benefits help
- Home safety and equipment recommendations
- Regular care-plan reviews
- Two optional 60-minute in-person visits per month
Best for: Families who want active oversight and ongoing support
Transportation, hands-on care, equipment and outside services are quoted separately.
Transition Concierge
$499
A 72-hour support window for hospital or rehab discharge
- Pre-discharge planning and home-readiness checklist
- Medication list organization and appointment setup
- Caregiver, transportation and equipment coordination
- Urgent coordination access during the 72-hour window
- Optional follow-up through day 30 for $149 more ($648 total), followed by your choice of monthly plan
Best for: Hospital or rehab discharge and post-surgery recovery
Transportation, hands-on care, equipment and outside services are quoted separately.
The 72 hours cover coordination support. Caregiver staffing is arranged separately.
All plans include a free virtual assessment of up to 60 minutes. Monthly Care Concierge plans have no hourly minimum. Hands-on home care has a 20-hour weekly minimum.
Extra in-person time is $100/hour. Virtual work beyond your plan is $50/hour, with your approval first.
Hands-on in-home care from CNAs, HHAs and registered Home Care Aides can be added to any plan and is billed separately. Concierge fees are private pay.
À La Carte Services
Add exactly what you need.
- Initial virtual assessment (up to 60 minutes)
- Free
- Virtual care coordination and resource navigation
- $50/hour
- In-person concierge services, including discharge, appointments and nonclinical home-safety walkthroughs
- $100/hour
- One-time appointment coordination, confirmation and instructions. Attendance is separate.
- $75
- Hospital and discharge coordination
- $50/hour remote or $100/hour in person
- Urgent and weekend coordination
- Standard hourly rates with no extra surcharge
Your St Michaels Care Binder
Every ongoing Care Concierge client receives a personalized care binder, also available digitally.
- Client profile and emergency contacts
- Care plan
- Provider and caregiver directory
- Medication list, allergies and medical history
- Appointment calendar
- Hospital and discharge information
- Important documents
- Family communication log
- Questions for providers
- Resource directory
Everything in one place, so you can focus on family.
Care Concierge FAQs
Is this hands-on care?
Care Concierge covers planning, coordination and advocacy. Hands-on care from our caregivers can be arranged and is billed separately.
Is this only for older adults?
We help individuals and families at every life stage, from pregnancy and childcare to recovery, disability and aging.
Is it virtual?
Mostly. Care Concierge and Signature include in-person visits. Extra in-person time is $100/hour.
Is it covered by insurance?
Concierge fees are private pay. Home care services may be billed to long-term care insurance, depending on your policy.
Can you find care today?
We act fast and can arrange care within 24 hours.
Can I call after hours?
Signature members and active Transition Concierge clients have 24/7 urgent coordination access. Other after-hours coordination is available at standard hourly rates.
Why St Michaels
Our care is rooted in holistic healthcare ethics and values. We put compassion, dignity and your loved one's emotional wellbeing first.
We welcome every faith, including Christian, Roman Catholic, Jewish and other traditions, as well as people with no religious affiliation. At your request, we consider traditions, dietary preferences, observances and spiritual support in care planning and provider matching.
Care Concierge provides non-medical support. Clinical care and legal or financial advice come from qualified professionals.
You don't have to manage this alone. Call or text (818) 792-3728, email care@stmichaelshomecareservicesllc.com, or send us a request.